Quality Management

Quality Management is a systematic approach to ensuring that products and services meet customer requirements. It is a process that involves planning, organising, and controlling all aspects of an organisation's activities to ensure that quality is built in from the start.

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Tools

There are many different quality management tools and techniques that can be used to improve quality. Some of the most common tools include:

• Quality Planning
• Quality Assurance
• Quality Control
• Quality Improvement

Benefits

Quality management is an ongoing process that should be continuously reviewed and updated. By following the principles of quality management, organisations can improve their products and services, increase customer satisfaction, and achieve their business goals. Here are some of the benefits of quality management:

• Increased customer satisfaction
• Reduced costs
• Increased productivity
• Enhanced reputation
• Compliance with regulations

Principles

Here are some of the key principles of quality management:

• Customer focus: Quality management is focused on meeting the needs of the customer.
• Continuous improvement: Quality management is a continuous process of improvement.
• Teamwork: Quality management requires teamwork and cooperation from all members of the organisation.
• Fact-based decision making: Quality management decisions are based on facts and data.
• Process improvement: Quality management focuses on improving processes to achieve better results.
• Employee empowerment: Quality management empowers employees to make decisions and take action to improve quality.
• Communication: Quality management requires effective communication between all levels of the organisation.
• Leadership: Quality management requires strong leadership from top management.

By following these principles, organisations can improve their quality and achieve their business goals.

Related Pages

• PMBOK
• Project Management

External Links

• Google Search